Frequently asked questions
Your stay
What time are check-in and check-out?
Check-in: 15:00
Check-out: 10:00
Times may vary depending on your plan.
Please check when making your reservation.
Can I book a stay for today?
Same-day reservations are accepted until 17:00.
Please check availability.
Can children stay?
Yes, children are welcome.
Can I stay with a pet?
Pets are not allowed.
Can I book the entire hotel for private use?
The guest rooms and Restaurant ao can be booked for private use.
Please contact us using the inquiry form.
Rooms
Do all rooms have an ocean view?
All rooms have ocean views.
What is the difference between a Twin Room and a Deluxe Twin Room?
The Deluxe Twin Room has a loft and can accommodate up to 5 guests with extra bedding.
The Twin Room accommodates up to 2 guests.
Which rooms have a kitchen?
There are 3 room types with kitchens: Royal Suite Room, Suite Room and Junior Suite Room.
Can I do laundry?
The Royal Suite Room and Suite Room have washer-dryers.
There is no coin-operated laundry or laundry service.
Can I smoke in my room?
Smoking is prohibited throughout the hotel, including balconies and terraces.
Please use the outdoor smoking area beside the main entrance.
Is Wi-Fi available?
Free Wi-Fi is available in every room.
Are pajamas available?
Yes, they are available for a fee.
Do you have a hot spring bath?
We do not have hot spring baths, communal baths or a sauna.
Thank you for your understanding.
Dining
Where can I eat?
Breakfast, lunch and dinner are available at Restaurant ao.
Restaurant ao is reservation only, so please book in advance.
Is breakfast available?
An American breakfast is served from 7:00 to 9:00.
With breakfast-included plans, breakfast is included in the room rate.
Breakfast is served at Restaurant ao.
Are there convenience stores or supermarkets nearby?
Seicomart and restaurants are about a 15-minute walk away. Trial, which is open 24 hours, is about a 5-minute drive away.
Getting here and parking
Is there parking?
There is parking on the hotel grounds (15 spaces, free).
Can I get there by train or bus?
The hotel is about 5 minutes by taxi from JR Shioya Station, or about 30 minutes from JR Otaru Station on the Chuo Bus Shioya Line (get off at Shioya Kaigan).
There are 2 bus stops near the hotel: Shioya Kaigan and Shioya.
How far is it to the ski resorts?
Kiroro is about 35 km away (about 45 minutes), and Niseko about 60 km (about 1 hour 20 minutes).
BBQ and Dining Dome ao
When is BBQ available?
BBQ season runs from late April to early October.
Dates may change depending on temperatures and other conditions.
When does Dining Dome ao open?
In 2026, Dining Dome ao has been open since October 12. We plan to stay open in winter as well.
Can I visit without staying overnight?
Yes, you can.
Reservations, payment and cancellations
What payment methods do you accept?
We accept cash, credit cards and QR code payments.
Can I cancel a confirmed reservation?
Yes, you can cancel. The cancellation fee depends on the terms of the plan you booked.
For reservations made through a booking site, the cancellation fees set by the respective site apply.
Other questions
Is there an elevator?
There is no elevator.
Guest rooms are on the 1st and 2nd floors. The 2nd floor is accessed by stairs.
How do you pronounce the hotel’s name?
It is pronounced “Otaru Geihinkan.”
Phone hours: 9:00–20:00